Terms of Service

Welcome to Tessalume. These Terms of Service ("Terms") govern your access to and use of the Tessalume website, products, and services. By accessing our website or making a purchase, you agree to these Terms in their entirety.

1. About Tessalume

Tessalume LLC operates an online retail store specializing in luxury lighting fixtures and home decor.

2. Account Registration

You may create an account to streamline future purchases. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate, current, and complete information. We reserve the right to suspend or terminate accounts that violate these Terms.

3. Products and Pricing

  • All product descriptions, images, and specifications are provided in good faith. Minor variations in color, texture, and dimensions may occur due to the handcrafted nature of our products and differences in display settings.
  • Prices are listed in US Dollars (USD) and do not include applicable sales tax, duties, or shipping costs unless stated otherwise.
  • We reserve the right to correct pricing errors and to modify prices at any time without prior notice.
  • Product availability is subject to change without notice.

4. Orders and Payment

  • Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.
  • You represent that you are authorized to use the payment method provided and that the billing information is accurate.
  • Payment is processed at the time of order placement through our secure payment processor. We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
  • Order confirmation does not guarantee fulfillment. We will notify you promptly if we are unable to fulfill your order.

5. Shipping and Delivery

  • Shipping timelines are estimates and not guarantees.
  • Risk of loss and title for items pass to you upon delivery to the carrier.
  • For white glove delivery, an adult (18+) must be present to receive the delivery.
  • Full shipping details are outlined in our Shipping Policy.

6. Returns and Refunds

  • We accept returns within 30 days of delivery for items in original, unused condition with all original packaging.
  • Custom, made-to-order, and final sale items are non-returnable.
  • Full return details are outlined in our Returns & Refunds Policy.

7. Intellectual Property

All content on this website — including text, images, logos, graphics, videos, and product designs — is the property of Tessalume LLC or our licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.

8. User Conduct

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Submit false or misleading information
  • Use automated systems to access our website without permission
  • Resell products purchased from Tessalume without authorization

9. Product Warranties

Products sold through Tessalume are covered by the manufacturer's warranty, if applicable. All products are guaranteed to be authentic.

10. Limitation of Liability

To the maximum extent permitted by law, Tessalume LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services. Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Tessalume LLC from any claims, losses, or damages arising from your use of our website or violation of these Terms.

12. Dispute Resolution

Any dispute arising from these Terms shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Governing Law

These Terms are governed by the laws of the United States.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised Terms.

15. Contact Us

For questions about these Terms, please contact us through our Contact page.