Privacy Policy
Tessalume LLC ("Tessalume," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make a purchase.
By using our website, you consent to the practices described in this policy.
1. Information We Collect
Information You Provide Directly
- Account Information:Â Name, email address, phone number, and password when you create an account
- Order Information:Â Shipping address, billing address, and payment details when you make a purchase
- Communications:Â Any messages, design consultation requests, or feedback you send us
- Trade Program Applications:Â Business name, credentials, tax ID, and professional references
- Newsletter:Â Email address when you subscribe to marketing communications
Information Collected Automatically
- Device Information:Â IP address, browser type, operating system, device identifiers
- Usage Data:Â Pages visited, time spent on pages, referring URLs, click behavior
- Location Data:Â Approximate geographic location based on IP address
- Cookies and Tracking:Â We use cookies, pixel tags, and similar technologies to enhance your experience and analyze site performance
2. How We Use Your Information
- To process and fulfill your orders, including shipping and payment processing
- To communicate with you about orders, account activity, and customer service inquiries
- To provide design consultation services
- To send marketing communications, promotions, and product updates (with your consent)
- To personalize your shopping experience and product recommendations
- To improve our website, products, and services
- To detect and prevent fraud, unauthorized access, and other security threats
- To comply with legal obligations
3. How We Share Your Information
We do not sell your personal information.
We may share your information with:
- Service Providers:Â Payment processors (Shopify Payments, PayPal), shipping carriers (UPS, FedEx, freight services), email marketing platforms, and analytics providers who help us operate our business
- Business Transfers:Â In the event of a merger, acquisition, or sale of assets, your information may be transferred
- Legal Requirements:Â When required by law, court order, or to protect our rights, property, or safety
4. Cookies and Tracking Technologies
We use the following types of cookies:
- Essential Cookies:Â Required for the website to function (shopping cart, authentication)
- Analytics Cookies:Â Help us understand how visitors interact with our site
- Marketing Cookies:Â Used to deliver relevant advertisements and track campaign performance
- Preference Cookies:Â Remember your settings and preferences
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
5. Your Privacy Rights
All Customers
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw consent for data processing
California Residents (CCPA/CPRA)
Under the California Consumer Privacy Act as amended, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale or sharing of personal information (we do not sell your data)
- Non-discrimination for exercising your privacy rights
- Limit the use of sensitive personal information
To exercise these rights, contact us through our Contact page. We will respond within 45 days.
European Residents (GDPR)
If you are located in the European Economic Area, you have additional rights including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority.
6. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmission
- PCI DSS compliant payment processing through Shopify Payments
- Regular security assessments and monitoring
- Limited employee access to personal information on a need-to-know basis
While we strive to protect your information, no method of transmission or storage is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years for tax and legal compliance.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our Contact page.