Shipping Policy

We want getting your new lighting to be as smooth as the shopping experience. Here's everything you need to know about how we ship.

Free Shipping on Most Orders

Most orders ship free via ground service anywhere in the contiguous United States — no minimum purchase, no code needed.

Some oversized or heavy items — large chandeliers, multi-arm fixtures, and certain home decor pieces — may carry an additional shipping charge due to special handling requirements. When that's the case, the charge will be clearly displayed on the product page and in your cart before you pay. No surprises at checkout.

Where We Ship

We currently ship to all 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international addresses at this time.

Need something shipped outside the lower 48? Reach out to our team — we may be able to arrange something depending on the product and destination.

Processing & Delivery Times

Most items ship within 3 to 7 business days from the manufacturer. Some products are stocked and ship sooner. Others are made to order or sourced from specialty workshops, which can take longer — typically 2 to 4 weeks.

You'll find estimated ship times on each product page so you know what to expect before you order.

Once your item ships, delivery generally takes an additional 3 to 7 business days depending on your location and the carrier used.

A few things to keep in mind:

Processing times don't include weekends or holidays. Carrier delays during peak seasons (holidays, severe weather) are outside our control, but we'll keep you updated if we hear anything from the manufacturer. We'll also reach out proactively if a specific item is going to take longer than expected.

Order Tracking

Every order ships with tracking. Once your item leaves the warehouse, you'll receive an email with your tracking number and a link to follow your shipment. You can also check the status of your order anytime by logging into your account.

If your tracking hasn't updated in a few days or something looks off, give us a call or shoot us an email. We'll look into it.

Multiple Shipments

Because we work directly with manufacturers, items in a single order may ship separately — and sometimes from different locations. This means you might receive multiple packages on different days, even for one order.

Each shipment gets its own tracking number. Don't worry if only part of your order shows up first — the rest is on its way.

Large & Oversized Items

Some fixtures require special handling and ship via freight carrier rather than standard ground.

For freight shipments, the carrier will contact you to schedule a delivery window. Someone 18 or older will need to be available to accept the delivery and inspect the packaging before signing.

As noted above, oversized items may carry an additional shipping charge — always shown upfront on the product page.

Damaged or Missing Items

Open and inspect your order as soon as it arrives. If something is damaged or missing, contact us within 48 hours and we'll make it right — whether that means sending a replacement, issuing a refund, or filing a claim with the carrier on your behalf.

Take photos of any damage, including the outer packaging. This helps us resolve things faster.

Questions?

Our team is available Monday through Friday, 9 AM – 6 PM Eastern.

Phone: 888-222-0906
Email: support@tessalume.com