Shipping Policy

Orders of $150 or more ship free to all 50 states and U.S. territories. Orders under $150 ship for a flat $12.95.

We currently ship to all 50 US states. Shipments to Alaska, Hawaii and U.S. territories may need additional transit time.

Most items ship within 3 to 7 business days from the manufacturer. Some products are stocked and ship sooner. Others are made to order or sourced from specialty workshops, which can take longer — typically 2 to 4 weeks.

You'll find estimated ship times on each product page so you know what to expect before you order.

Once your item ships, delivery generally takes an additional 3 to 7 business days depending on your location and the carrier used.

A few things to keep in mind:

Processing times don't include weekends or holidays. Carrier delays during peak seasons (holidays, severe weather) are outside our control, but we'll keep you updated if we hear anything from the manufacturer. We'll also reach out proactively if a specific item is going to take longer than expected.

As soon as your order ships you'll receive an email with the carrier name and a tracking number. Tracking may take up to 24 hours to activate.

If your order contains items from different manufacturers, they may arrive in separate shipments on different days. You'll get tracking for each shipment.

Chandeliers and oversized fixtures ship with specialized freight carriers. The carrier will contact you to schedule delivery, and someone must be present to receive and inspect the item.

Inspect every box on arrival. If something is damaged or missing, note it with the driver when possible and contact us within 48 hours with photos — we'll make it right.