Returns & Exchanges

You have 30 days from the date of delivery to request a return. The item must be uninstalled, unused, and in its original packaging with all parts, hardware, and documentation included.

Once we receive and inspect the returned item, we'll issue a refund to your original payment method. Most refunds are processed within 5–10 business days after the item reaches the warehouse.

A 15% restocking fee applies to all standard returns. This covers the cost of inspecting, repackaging, and restocking the product with the manufacturer.

Email our support team with your order number and the reason for the return. We will confirm eligibility and send you a return authorization with shipping instructions within 1–2 business days.

For standard returns the customer covers return shipping. If the return is due to our error or a defective product, we cover the label and waive the restocking fee.

Want a different size or finish? Start a return for the original item and place a new order — we will prioritize processing so the replacement ships as soon as possible.

Inspect your order on arrival. If something arrived damaged or defective, contact us within 48 hours with photos of the item and packaging — we will arrange a replacement or a full refund at no cost to you.

Custom or made-to-order fixtures, installed or modified items, and products marked final sale cannot be returned. Light bulbs and parts are returnable only unopened.

Orders can be cancelled free of charge before they ship. Once an order has shipped, the standard return policy applies.