Shipping policy

At Tessalume, we understand that luxury purchases deserve an exceptional delivery experience. We take great care in packaging and shipping every item to ensure it arrives safely.

Domestic Shipping (United States)

We ship to all 50 states and US territories at the same rates. We do not currently ship internationally.

Method Delivery Time Cost
Standard Shipping 5–7 business days Free on orders over $150. Flat rate $12.95 under $150.
White Glove Delivery 7–14 business days Free on orders over $500

Some oversized or heavy items (large chandeliers, multi-tier fixtures) may carry an additional freight charge. When that is the case, it is shown on the product page and in your cart before you pay.

White Glove Delivery

Our white glove delivery service includes:

  • Scheduled delivery appointment at your convenience
  • Professional delivery to the room of your choice
  • Careful unpacking and inspection of all items
  • Assembly and basic installation where applicable
  • Removal of all packaging materials

Note: White glove delivery does not include electrical wiring or hardwired installation. We recommend hiring a licensed electrician for chandelier, pendant, and sconce installation.

Made-to-Order Items

  • Production Time: 4–8 weeks depending on the item
  • You will receive email updates throughout the production process
  • Made-to-order items cannot be canceled once production has begun

Order Processing

  • Orders are processed Monday through Friday, excluding major holidays
  • Orders placed before 12:00 PM EST are typically processed the same business day
  • Most fixtures ship directly from the manufacturer within 3–7 business days; items in one order may ship separately, each with its own tracking number
  • You will receive an order confirmation email immediately and a shipping confirmation with tracking when your order ships

Damaged Shipments

  1. Do not discard the packaging. Take photographs of the damage to both the item and box.
  2. Contact us within 48 hours of delivery through our Contact page with your order number and photos.
  3. We will arrange a replacement or full refund at no additional cost.

Questions?

For shipping inquiries, visit our Contact page or check our FAQ.