Shipping policy

At Tessalume, we understand that luxury purchases deserve an exceptional delivery experience. We take great care in packaging and shipping every item to ensure it arrives safely.

Domestic Shipping (United States)

We ship to all 50 states, the District of Columbia, US territories and military (APO/FPO/DPO) addresses at the same rates. We do not currently ship internationally.

Method	Transit Time (after shipment)	Cost
Standard Shipping	5 to 7 business days	Free on orders of $150 or more. Flat rate $12.95 on orders under $150.

Large Fixtures and Freight Delivery

Large fixtures such as chandeliers and multi-tier pieces ship by freight carrier. The carrier will contact you to schedule a delivery window, and an adult (18+) must be present to receive the shipment and inspect the packaging before signing.

Note: Freight delivery does not include electrical wiring or installation. We recommend hiring a licensed electrician for chandelier, pendant and sconce installation.

Order Processing

Orders are processed Monday through Friday, excluding major holidays
Orders placed before 12:00 PM EST are typically processed the same business day
Most fixtures ship directly from the manufacturer within 3 to 5 business days; items in one order may ship separately, each with its own tracking number
You will receive an order confirmation email immediately and a shipping confirmation with tracking when your order ships

Damaged Shipments

Do not discard the packaging. Take photographs of the damage to both the item and box.
Contact us within 48 hours of delivery through our Contact page with your order number and photos.
We will arrange a replacement or full refund at no additional cost.

Questions?